Support
A person reads this mailbox. We aim to answer within two business days.
Email:
If you are writing about a specific member or message, tell us the name shown on their profile and roughly when it happened.
Common things
Delete my account
In the app: Settings → Delete account. Everything goes — profile, experiences, connections, and the messages you sent. It cannot be undone. If you cannot get into your account to do this, email us from the address you signed up with.
Stop appearing in search and on the map
Settings → Privacy. You can leave discovery, hide from the map, hide your online status, or make your profile visible only to people you have connected with — each independently.
Someone is bothering me
Open their profile → Block. They will not be told. To have us look at it, use Report on their profile or on the message itself, or email us.
I can't sign in
If you signed up with Apple, use the same Apple ID — an email and password will not find that account. If you signed up with an email address, use the password reset link on the sign-in screen. Still stuck? Email us and say which method you used.
My password is being rejected
Passwords that appear in known public breaches are refused, so that nobody's account here is opened with a password already circulating. Choose something you have not used on another site.
Privacy requests
To request a copy of your data, or deletion, write to from your account's email address. See the Privacy Policy for what is held.